Cancellation & Refunds
Apr 7, 2025
Welcome to Mario Creatives! Our policies are designed to ensure fairness, clarity, and alignment of expectations. By engaging our services, you agree to the terms outlined below.
1. Branding Services
No midway cancellations are permitted once the service has begun.
No refunds are eligible. Branding is foundational and highly subjective. Once initiated or delivered, it is strictly non-refundable.
Engagement is considered initiated upon the first delivery of any relevant asset (e.g., brand strategy deck, mood board, visual framework, copy documents, etc.).
Client inaction, delay, or failure to provide information/assets/approvals/feedback exceeding 7 business days will result in service pause or termination.
If payment is delayed or incomplete, work will pause immediately until resolved. If the delay exceeds 14 days, the contract will be terminated. Work-in-progress will be retained, and only assets from the paid month will be delivered.
Mario Creatives reserves the right to terminate any engagement without refund in cases of abusive behavior, consistent unresponsiveness, or breach of agreement by the client.
2. Conversion Optimization
No midway cancellations are permitted once the service has begun.
Cancellation is only eligible upon completion of each testing iteration.
The client must pay in full for each fully completed month. Work in progress during any partial month will not be delivered and will not be billed.
Refund eligibility is contingent upon:
Access to baseline analytics and proper tracking setup.
Full access to backend or analytics tools for verification.
Verifiable implementation of at least 95% of our recommendations through analytics, site changes, or admin logs.
A minimum traffic volume of 10,000+ monthly unique visitors is strongly advised. Clients proceeding below this threshold waive refund eligibility.
Client inaction, delay, or failure to provide information/assets/approvals/feedback exceeding 7 business days will result in service pause or termination.
If payment is delayed or incomplete, work will pause immediately until resolved. If the delay exceeds 14 days, the contract will be terminated. Work-in-progress will be retained, and only assets from the paid month will be delivered.
Mario Creatives reserves the right to terminate any engagement without refund in cases of abusive behavior, consistent unresponsiveness, or breach of agreement by the client.
We do not guarantee specific results such as sales, ROAS, or leads unless otherwise stated in a signed performance-based agreement.
3. Marketing Retainer
Marketing retainers may be canceled by either party, once per contracted period, with mutual agreement. Mario Creatives reserves the right to decline cancellation requests not meeting these terms.
No refunds are eligible. Marketing and advertising rely on variable factors and require iterative testing to crack. Once initiated, they are strictly non-refundable.
No cancellation is eligible during the first 1.5 months of the contract. This ensures foundational setup is completed and compensated.
The client must pay in full for each fully completed month. If a client chooses to cancel mid-month, the work-in-progress will not be delivered and will not be billed.
Cancellation requests must be submitted at least 14 days prior to the next billing cycle.
Client inaction, delay, or failure to provide information/assets/approvals/feedback exceeding 7 business days will result in service pause or termination.
If payment is delayed or incomplete, work will pause immediately until resolved. If the delay exceeds 14 days, the contract will be terminated. Work-in-progress will be retained, and only assets from the paid month will be delivered.
Mario Creatives reserves the right to terminate any engagement without refund in cases of abusive behavior, consistent unresponsiveness, or breach of agreement by the client.
We do not guarantee specific results such as sales, ROAS, or leads unless otherwise stated in a signed performance-based agreement.
4. Bundle Discounts
If a client cancels or removes any service from a bundle after contract initiation, the bundle offer is voided.
The client will receive revised pricing and discounts based only on the retained services.
Revised billing will apply from the following cycle. Mario Creatives may choose to maintain the original discount at our discretion.
5. Force Majeure / Goodwill Refunds
In the event of health emergencies, business shutdowns, or other force majeure events, Mario Creatives may issue partial or full refunds at our sole discretion.
Verifiable documentation (e.g., medical or legal) may be required.
Goodwill refunds, if approved, are final, non-negotiable, and processed within 14 business days via the original payment method.
6. Intellectual Property Ownership
In the event of cancellation or partial payment, only assets from the paid month will be delivered. Unpaid or in-progress work remains the sole property of Mario Creatives and will not be delivered.
7. Chargebacks & Disputes
Initiating a chargeback without first attempting direct resolution with us constitutes a breach of agreement. Disputes must first be mediated in good faith via email or Zoom within 7 business days of written notice. We reserve the right to pursue legal remedy or report disputed amounts to credit reporting agencies or collections, where applicable.
8. Legal Jurisdiction
These terms are governed by Indian law. All disputes shall be subject to the jurisdiction of courts in India.
9. Limitation of Liability
Mario Creatives is not liable for any indirect or incidental damages arising from the use of our services.
10. Payment Terms
All services are strictly prepaid unless otherwise agreed in writing.
Invoices are payable in advance of service commencement. Delays in payment will result in immediate work pause and, if unresolved within 14 days, termination of contract.
11. Contact Us
If you have any questions about these Terms, please contact us at:
Email: hello@mariocreatives.com